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CMA investigation into consumer refunds

The Competition and Markets Authority (CMA) has launched an investigation into reports of businesses failing to comply with consumers' cancellation rights during the coronavirus pandemic.

The investigation follows an increase in complaints made to the CMA about businesses refusing refunds or consumers being forced to accept vouchers which can only be used during a more expensive period. The investigation will focus on the weddings and private events, holiday accommodation and childcare sectors but will be expanded to other sectors if necessary.

To read more, click here.


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